Modules 5 – The Essential Elements to a Successful Claim or Response

In Module 5, we’ll look at:

  • exactly what should be included in a claim; and
  • exactly what to do to ensure that your claim succeeds and is dealt with in a timely manner.

The recordings for each group will also be added to this page after the live session and available to watch on-demand.

Group 1

Group 2

GUIDANCE: Please skip to 1:20:25 in the video to get to the start of Module 5.