Module 1: Contract Administration for Claims

This module deals with the creation of good contract administration practices designed to prevent and to effectively manage claims. Topics include contract documents, programmes and planning, project records and records for claims. The creation of a claim strategy is also dealt with in this module. The module assignment asks you to think about projects that you have worked on and consider their strengths and weaknesses with regard to the management of claims and, in the case of weaknesses, to suggest how the systems could be improved.